Contact Centers as a Service
At Continuant, we have the expertise to deploy innovative, scalable, and flexible contact center solutions. We offer omnichannel contact centers from providers such as Genesys, Five9 and NICE, which lead the industry in innovation and ease of use.
Unleash the Power of CCaaS
In today’s business environment, it takes more than an ordinary call center to stay connected with your customers. Our Contact Center as a Service (CCaaS) products will help you develop a powerful omni-channel contact center with consistent experiences at every touchpoint. You’ll have a flexible, scalable contact center that can reach people on all channels, including:
- Calls
- Messages
- Chat
- Social Media and more
AI-Driven Customer Interactions
Our contact center solutions are available with the latest AI innovations. Its features are able to resolve customer queries with machine learning, natural language processing, and intelligent automation. This will radically increase your contact center’s efficiency and free up your agents to spend time on high-touch customer interactions.
Compliance Consultation & Implementation
Deploying and managing an omni-channel contact center can be complex, but you’re in safe hands with our Compliance Consultation and Implementation Services. With personalized consultations, we’ll discover your unique needs and tailor an implementation strategy to meet them. This includes both your business goals and compliance with industry regulations. We’ll guide you in reducing risk and enhancing trust to ensure you always deliver exceptional service to your customers.
Elevating Employee Engagement
There’s a strong correlation between employee satisfaction and customer satisfaction. With gamification, workforce management, and workforce optimization, we’ll help keep your employees engaged so they can better serve your customers.
Why Choose Us?
Execute your technology roadmap with an unbiased ally and free yourself from the complexities of vendor evaluation and negotiations.
More access
We’ll help pair you with the best supplier solutions, strategically mapped to your goals.
Greater leverage
Benefit from stronger purchasing power through established provider relationships.
Single contact
Simplify your contacts by having one dedicated expert for all your technological needs.
Get in Touch
Ready to talk. Our experts are ready to help you source a solution that fits your budget, timeline, and business goals.